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Easy transitions can be as simple as clear instructions, a familiar item, and recommending the right toys. All of this can be achieved by having a few things in your send home packet, to help both your new puppy owners and your puppies. Here’s an outline of what we include in our puppy packs – this has evolved over the years with some hits and misses.
This is easy and something most breeders do anyway. By providing detailed dietary instructions, at least a week’s worth of the breeder’s diet, and instructions for well tolerated training bait and treats, the breeder can help ensure that the transition time isn’t complicated by unnecessary gastric upset.
Puppies experiencing GI upset may not be able to sleep through the night, may soil their crate, or have accidents in the house. Set your families up for success by guiding them on the importance of dietary consistency in both meals, enrichment, and training bait during transition.
2. Scented Items
Be sure to send a scented item home with each puppy; this can be a blanket, fleece toy, or even the puppy’s own crate/bed. By sending scented items home with the puppy, you provide a source of familiarity and comfort during transition.
We send home a toy and blanket that has been in with the litter for several days before departure. We also send a bandana that the mother wore.
Conversely, one breeder I know asks for a t-shirt, slept in one night by each member of the family, be sent a week before the puppy goes home. This family scented item is placed in the puppy area, or crate, for that week. This t-shirt is then sent home along with the puppy. What a great idea!
We send home an assortment of pacifiers home with our puppies for several reasons. First, it makes the ride home much easier – the puppies have had some practice chewing in crates, as discussed in our Crate Conditioning blog, and it’s just simpler to send some home rather then expecting new owners to bring them along. Second, it gives the new owners some examples of pacifiers to use for their puppies, and a chance for the new owners to see the value in using them. Third, it makes managing the puppies much easier for the new owners, ensuring both the puppies and new owners have stress relief.
Even if you aren’t doing our crate conditioning protocol, you can often give very exciting chews to puppies who haven’t had this benefit and expect a slightly less distressing car or plane ride home. Instinctively enticing chews like raw bones, smoked bones, bully sticks, and edible dental-type chews may give some comfort to your puppies without the learning curve of food puzzles, food-stuffed toys, or snuffle mats. However, please review our blog on teaching puppies how to use pacifiers for your future litters.
Give your new family a bully stick, and you amuse their puppy for an hour. Teach them to stuff a Kong, and they can amuse their dog forever.
4. Ongoing Resources
Providing new puppy owners with troubleshooting is always hit or miss. Any information or support you give your new owners (both at pick-up and after) is like tech support. Sometimes this is pretty straightforward, but other times you can spend the first week after send home day answering the same big questions new (and often worried) pet owners will ask. Always treat this as a learning experience to plan what you need to educate owners on for your next litter – and better even is examining if you can do certain training or conditioning to better prepare your puppies. However there’s always going to be the same few issues new puppy owners face – no matter the work you do.
These big issues are house training, crate training, and biting/mouthing on people. There will be certain breed differences and breed specific issues, and you’ll have to either know these from experiences or learn from your puppy buyers. Your budget will be the limiting factor in what you include, but there’s no reason to fret that you can’t include a DVD set and a small library! Just one or two small books, or even just a collection of hand outs can make a huge difference. We’ve found that you can easily overface new owners with too much information.
Ongoing contact with your puppy owners is also a hugely important resource. We will (within reason) keep contact with clients to answer questions and give advice. It’s important to have boundaries with clients – if things aren’t an emergency, maybe a text or email could be useful instead of trying to schedule a phone consult. If things are getting complex, we will often refer clients to trainers – or let them pick on their own, of course.
Our puppy packs include the Puppy Culture film, When Pigs Fly, Puppy Start Right, and a binder with the puppy’s heath records and a few hand outs on diet and ongoing training/socialization. We also enroll our new owners in Poop School: House Training Basics.
Remember, the idea of puppy packs is to cut down on your work AND make the transition as smooth as possible. Don’t be afraid to ask clients what they found helpful, what they didn’t find helpful, and what issues they had in general with the transition.
Here’s a few affiliate links to the products we’ve found helpful!